Shipping policy

Shipping Policy

Thank you for shopping with us. Please read our shipping policy carefully before placing your order.

Order Processing & Dispatch

Orders are processed and dispatched as soon as possible after payment has been received. Once your order has been posted, you will receive tracking information where applicable.

Please ensure that your name, delivery address, postcode, and contact details are correct when placing your order.

Tracking & Delivery Responsibility

Once your order has been dispatched and is in the possession of the postal or courier service, the boutique is no longer responsible for the item.

We strongly recommend providing a secure and accurate delivery address when placing your order. We cannot accept responsibility for parcels that are lost, delayed, returned, or delivered to an incorrect address due to incorrect or incomplete information provided by the customer.

Once tracking confirms that an item has been delivered, the boutique cannot be held responsible for the parcel.

If your tracking information shows that your parcel has been delivered but you have not received it, please contact the relevant postal or courier service directly in the first instance.

International Orders

International orders may be subject to import duties, customs charges, taxes, or other fees upon delivery. These charges are determined by the destination country and are the customer’s responsibility.

The boutique is not responsible for any customs duties, import taxes, or additional charges applied to international orders.

Customers are also responsible for ensuring that their order complies with the import regulations of their destination country.

Delivery Delays

While we aim to ensure that all orders are dispatched promptly, delivery times can vary depending on the postal service, courier, destination, customs processing, and other circumstances outside of our control.

We cannot guarantee specific delivery dates and are not responsible for delays once an order has been dispatched.

By placing an order through our website, you acknowledge and agree to the terms of this Shipping Policy.